Quality has many definitions, but it is usually associated with goods and services. Manufacturers strive to meet quality standards that eliminate safety defects and faults. They meet these standards by strictly and consistently meeting uniform product and safety standards. Business owners endeavor to provide superior quality service to satisfy their customer’s and meet their needs.

Customer satisfaction in extremely important to manufacturers. Quality Assurance is a way to ensure that satisfaction. A manufacturer’s Quality Assurance Department makes sure that their products meet reliability and safety standards before their products are released to the public.