I have 40 years of experience, and specialize in the field of water and wastewater utilities with specific knowledge in the areas of rates and finance, efficiency and management. I have published on such topics as benchmarking, rates and finance and customer service. I have testified 10 times on topics such as rates and finance, regulatory compliance and benchmarking and efficiency. I have been a consultant to utilities with a served population of more than half of the United States.