I have 20 years of experience, and specialize in the field of operations and supply chain management and lean and six-sigma process improvement with specific knowledge in the area of process improvement using lean six-sigma and operations and supply chain improvements in manufacturing, retail, banks, insurance and hospitals. I have published on such topics as business process improvement, supply chain improvement, sourcing, quality improvement, TQM, lean and six sigma. I have passion and success in implementing business process improvement and operations and supply chain related projects in manufacturing and service organizations including insurance and hospitals.