Illinois Financial Services, Quality Expert #48503

I have 28 years of experience, and specialize in the field of insurance operations with specific knowledge in the areas of claims, coverage and financial statements. I have published on such topics as claims automation; liability claims practices and medical claims practices. I have testified 10 times on topics such as bad faith, insurance coverage and claims technology. I work on developing micro insurance in Africa and have created a course on insurance and sustainability. I have also created a course on insurance ethics.

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