I have 35 years of experience and specialize in the field of automotive collision and cosmetic repair, restoration, customization with specific knowledge in the areas of collision diagnosis, repair assessments and diminished value. I have published on such topics as repair estimating, diminished value, fundemental business issues (sales, customer service, and liability avoidance (i.e. DV). I have testified 17 times on topics such as collision repair quality, cosmetic repair quality, and diminished value and loss of use.